Delivery Program Manager

What you’ll do

As a team player with excellent interpersonal and communication skills, technical know-how, and a desire to go where the data leads, you’ll:

• Take the time to deeply understand customer needs across varied projects and industries
• Take a practical and pragmatic approach to delivery projects
• Take a collaborative partnership approach to build trust and encourage contract renewals and expansion alongside the Account Management team
• Assume responsibility for service quality, delivery, and support of your customer base
• Lead flawless customer service launches carried out with all necessary support structures, documentation, and approval
• Engage teams of Delivery Engineers and Solution Architects and direct their service delivery related activities within your projects
• Collaborate with multiple departments and teams to make sure all projects are executed to Delivery and Support operations service level standards
• Manage projects with clearly defined, consistent contractual objectives. delivered to the required quality, timescale, budget, processes, and procedure
• Provide regular reporting on day-to-day service activity, operational status, and key objectives to a variety of stakeholders

How you’ll succeed

• Demonstrate a methodical, structured, and results-focused approach to project management
• Manage workload and work at the correct level of detail
• Foster a sense of urgency, accountability, and craftsmanship.
• Build and maintain efficient working relationships with remote teams
• Take ownership of and accountability for relevant products and services, ensuring customer satisfaction at every stage of the process, from onboarding & implementation all the way to maintenance & completion
• Follow and be up to date on new and emergent technologies
• Communicate clearly and confidently with a variety of audiences from junior developers to senior management
• Contribute to the implementation of operational global processes, policies, procedures, and standards
• Provide positive, perceptive, and assured leadership
• Take pride in the value that you and your team deliver to our customers
• Be open to a global, diverse, and multicultural workplace
• Balance great customer end-to-end experience with Engage3 commercial and business needs, ensuring the physical project costs are as close as possible to the projected budget
• Break down complex problems into steps that drive delivery at speed

What you’ll need

Technical fluency is an absolute requirement for this position. Hands-on experience in a technical role e.g. as a Software Developer, Database, System. Candidates lacking hands-on technical experience (e.g. Software Development, Database, System) won’t be considered.

• 3+ years leading or managing service/delivery with customer-facing experience in either project management and/or technical customer success capacity
• 5+ years of customer engagement experience
• A bias toward action
• Working knowledge of ITIL in an operational context
• Experience improving the availability, manageability, performance, and quality of high-volume internet-based services, and managing complex on-the-fly operational concerns.
• The ability to quickly grasp new technologies and development processes
• Confidence and clarity of communication
• Project management practitioner qualification and/or fluency with formal project management methodologies including Agile, Waterfall, and hybrid models
• Working knowledge of data concepts and principles
• Good all-round knowledge of Information Technology
• Appreciation of user experience, business, and commercial issues is a must

 Bonus points

• A background in information technologies and data-related practices
• Experience in eCommerce, brand and manufacturer awareness,e and/or working with retailers and brands
• PMP certification beneficial

 Benefits

• 401K
• Vision insurance
• Paid maternity leave
• Paid paternity leave
• Dental insurance
• Medical insurance

 Who we are

Engage3 Powered by Dexi is the global leader in Digital Data Intelligence. A highly technical, service-oriented organization, we provide cutting-edge Enterprise data solutions that power the success of world-leading brands & organizations.

We come from many cultures, nations, and viewpoints, but we’ve got a few things in common: we take pride in our craft, we believe in the incredible products we create, and we love to make people feel welcome. No matter where you’re from, you’ll find a home here.

 Location

Depending on personal preference, this role can be partially remote with regular in-office days. Applicants should be within commuting distance of Lehi, Utah.